Our Plan of Action
In order to most effectively meet the goals of the University and the Tippie College of Business, Stead Tech keeps a close look out for all things that drive, stall, or allow for progress for the department.
- The University has shown the willingness to commit to the high cost of having first-rate instructional technology available by implementing student fee structures for ongoing support and improvement.
- STSG has been given the authority and responsibility to manage the technology funds collected from students.
- STSG customers expect access to the latest technology and support in implementing that technology in their teaching and research.
- The department is small relative to the support expectations of the college.
- Information technology progresses and changes rapidly.
- The campus Information Technology Services has expectations of cooperation and communication with our technology staff on projects that affect the college now and in the future.
- The campus Information Technology Services has changed pricing and fee structures, and it has begun extracting a tax from fees that the college collects from students.
We have broken down our aspirations for the future into two sections: short term goals, put into place within the next 12 to 18 months, and long term goals, implemented in 3 to 5 years.
- Create a process for identifying project life cycles, which will identify projects that are "pilots" and then, at the appropriate time, move those pilot projects to a "production" phase of total support, and discontinue support for those projects that are no longer viable or necessary.
- Create a system of online work order and tracking mechanisms to create more consistency in responses to customers.
- Create an organized structure of documentation regarding technology services, both for department use and for consumption by department constituents.
- Revise department website. Include an Intranet section for department use only.
- Create permanent staff positions dedicated to desktop support and database programming.
- Identify and take advantage of regular training opportunities, including cross training, for each staff member.
- Continually quantify, measure, and analyze outcomes to assure best use of current technology support resources, as well as for future planning needs.
- Become more involved in the offer letter and welcoming process of new faculty.
- Develop an assessment tool and process for gaining better understanding of customer satisfaction.
- Develop effective communications/feedback channels with departments and programs.
- Sustain and build upon the department's recognition and trust as the first place for college constituents to seek professional consultation for technology needs.
- Grow the size of the department and the skills of the staff in order to meet the continually growing technology needs of the college.
- Use available student technology fees to support instructional computing at the highest level possible.
- Identify and implement the emerging technologies that best support the strategic goals of the college and the university, while doing so within the limits of available resources.
- Advise college administrators on the ongoing costs of information technology and obtain increased funding support for faculty research and administrative computing.